What should I do if the fingerprint door lock isn't working?

Solutions for Fingerprint Door Lock Malfunctions: Based on the Latest Technology Features and Common Fault Causes

1. Power Supply Issues:

Replace the Batteries
If the door lock gives a low battery warning, you can open the back cover indoors and replace the batteries (it is recommended to use alkaline batteries). Outdoors, you can temporarily power the lock via the emergency charging port by connecting a power bank.
Check the Power Supply Circuit
If the batteries haven’t been changed for a long time, it could cause contact oxidation. Use sandpaper to clean the electrode plates. If the lock still doesn’t respond after replacing the batteries, there may be a fault in the motherboard power supply circuit, in which case you should contact customer support.

Optimize the Operation
Wipe off sweat or oil from your finger surface. In winter, you can breathe on your finger to moisten it.
When pressing your finger on the sensor, keep it at a 45° angle and ensure it covers the central area of the sensor.
Maintain the Sensor
Clean the recognition area with an alcohol swab. Avoid direct sunlight on the sensor, as it may interfere with the optical recognition system.

Reset the Lock System
Press and hold the reset button for 10 seconds to restore factory settings (make sure to back up administrator information beforehand).
Activate Backup Unlock Methods
Enter the backup password or use a key card (keep the card away from your phone to prevent demagnetization).
You can also unlock remotely through the brand’s app (ensure the device is pre-bound).
Mechanical Key Emergency
All electronic locks are equipped with a C-level lock cylinder key. It is recommended to store the spare key in a community property or other easily accessible location.
Work with Locksmiths
Some residential areas offer free emergency services with locksmiths.

Unauthorized personnel should not disassemble the circuit board, as this may trigger an anti-tampering alarm.

Frequent low battery warnings (more than 3 times a month) should prompt a check of the battery compartment seal.

It’s recommended to update fingerprints every quarter after installing a new lock to accommodate changes in skin condition.